How to Get Started

Step 1 — Initial Inquiry

Call or email our office with any questions. We are happy to walk you through our services, answer your concerns, and send you an information pamphlet in English or Japanese at no charge.

📞 808-791-5825  |  ✉ info@itnhawaii.com
Monday – Friday, 8 am – 5 pm

Step 2 — Service Forms

Once you are ready to move forward, we will send you the required service intake forms by mail, email, or fax — whichever is most convenient. Please complete and return them to our office.

Step 3 — Medical Records Authorization

Clients complete a Hawaii HIPAA Authorization for Release of Information form and provide it to their physician. This allows our nursing team to review medical history and design an appropriate care plan. Please forward the completed medical report to our office.

Step 4 — In-Home Assessment

An ITN Registered Nurse, Social Worker, or Care Coordinator visits the client's home to conduct a thorough care assessment. Based on this visit, the appropriate care plan and service level are determined.

Note: A fee applies for the in-home assessment.

Step 5 — Care Services Begin

ITN matches the client with caregivers who best fit their schedule, care needs, and personal preferences. Once the match is confirmed, care begins in the client's home.

Our coordinators remain available throughout the care relationship. Please do not hesitate to reach out with questions or concerns at any time.